General Standard Disclosures
GRI Indicator	Description	Page Number (Printed Report)	External Assurance
Strategy and Analysis
G4-1	Statement from the Chairman	13
Organisational Profile
G4-3	Name of the organisation	4
G4-4	Primary brands, products and/or services	161,169
G4-5	Location of organisation’s headquarters	Inner back cover
G4-6	Countries of operation	10
G4-7	Nature of ownership and legal form	Ownership - 104 Legal Form - Inner Back Cover
G4-8	Markets served	10
G4-9	Scale of the reporting organisation	6 and 7
G4-10	Total workforce by employment type, employment contract and region, broken down by gender	196
G4-11	Percentage of employees covered by collective bargaining agreements	205
G4-12	Organisation’s supply chain	188
G4-13	Significant changes during the reporting period regarding size, structure or ownership	219
G4-14	Explanation of whether and how the precautionary approach or principle is addressed by the organisation	26
G4-15	Externally developed economic, environmental and social Charters and principles, or other initiatives to which the organisation subscribes or endorses	10
G4-16	Memberships in associations and/or national/international advocacy organisations	207
Identified Material Aspects And Boundaries
G4-17	Organisations entities covered by the report	10
G4-18	Process for defining report content	24
G4-19	Material aspects identified for report content	24
G4-20	Aspect boundary for identified material aspects within the Organisation	218
G4-21	Aspect boundary for identified material aspects outside the Organisation	218
G4-22	Explanation of the effect of any restatement of information provided in earlier reports and the reason for such restatement	218
G4-23	Significant changes from previous reporting periods in the Scope, aspect boundaries in the Report	218
Stakeholder Engagement
G4-24	List of stakeholder groups engaged by the organisation	23
G4-25	Basis for identification and selection of stakeholders with whom to engage	23
G4-26	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	23
G4-27	Key topics and concerns raised through stakeholders engagement and how the Organisation responded to them	23
Report Profile
G4-28	Reporting period	10
G4-29	Date of most recent previous report	10
G4-30	Reporting cycle	10
G4-31	Contact point for questions regarding the report or its contents	10
G4-32	Compliance with GRI G4 guidelines, GRI content index and the External Assurance Report.	Compliance - 10 Index - 220 External Assurance - 226-231
G4-33	Policy and current practice with regard to seeking external assurance for the Report	10
Governance
G4-34	Governance structure of the Organisation, including committees under the highest governance body responsible for decision-making on economic, environment and social impacts	27
G4-35	Process for delegating authority for economic, environment and social topics from the highest governance body	42
G4-36	Whether the Organisation has appointed an executive-level position(s) with responsibility for economic, environment and social topics and whether the post holder(s) report directly to the highest governance body	42
G4-38	Composition of the highest governance body and its committee	28 - 31
G4-39	Indicate whether the Chair of the highest governance body is also an Executive Officer	48
G4-40	Process and criteria used for nomination and selection of members to the highest governance body and its committees.	Board Nomination Committee Report - 69
G4-41	Processes in place for the highest governing body to ensure conflicts of interests are avoided and managed	55
G4-51	The remuneration policies for the highest governance body and senior executive officers and the performance criteria in the remuneration policy related to the economic environmental, and social topics	Board Human Resource and Remuneration Committee Report - 70
Ethics and Integrity
G4-56	The values, principles, standards and norms of behaviour	41
G4-57	The internal and external mechanisms for seeking advice on ethical and lawful behaviour and matters related to organisational integrity	41
G4-58	The internal and external mechanisms for reporting concerns about unethical and unlawful behaviour and matter related to organisational integrity	41

Specific Standard Disclosures
DMA and Indicators	Material Aspects	Page Number	Identified Omission(s)	Reason(s) for Omission(s)	Explanation for Omission(s)	External Assurance
Category: Economic
Material Aspect: Economic Performance
G4-DMA		206
G4-EC1	Direct economic value generated, distributed and retained	206
Material Aspect: Market Presence
G4-DMA		196
G4-EC5	Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation	232
G4-EC6	Proportion of senior management hired from the local community at locations of significant locations of operation	196
Material Aspect: Indirect Economic Impacts
G4-DMA		185, 186
G4-EC7	Development and impact of infrastructure investments and services supported	185
G4-EC8	Significant economic impact	186
Material Aspect: Procurement Practices
G4-DMA		187
G4-EC9	Proportion of spending on local suppliers	187
Category: Environmental
Material Aspect: Energy
G4-DMA		217
G4-EN6	Reduction of energy consumption	217
Material Aspect: Effluents and Waste
G4-DMA		217
G4-EN23	Total weight of waste by type and disposal method	232
Material Aspect: Products and Services
G4-DMA		214
G4-EN27	Extent of impact mitigation of environmental impacts of Products and services	214
Material Aspect: Supplier Environmental Assessment
G4-DMA		188
G4-EN32	Percentage of new suppliers that were screened using environmental criteria	232
Category: Social
Sub-Category: Labour Practices and Decent Work
Material Aspect: Employment
G4-DMA		198
G4-LA1	Total number and rate of new employee hires and employee turnover by age group, gender, and region	198
G4-LA2	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation	199
G4-LA3	Return to work and retention rates after parental leave, by gender.	203
Material Aspect: Labour/Management Relations
G4-DMA		205
G4-LA4	Minimum notice periods regarding operational changes, including whether it is specified in collective agreements	205
Material Aspect: Training and Education
G4-DMA		201
G4-LA9	Average hours of training per year per employee by gender and by employee category	202
G4-LA10	Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings	202
G4-LA11	Percentage of employees receiving regular performance and career development reviews by gender and employee category	202
Material Aspect: Diversity and Equal Opportunity
G4-DMA		203
G4-LA12	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity	34
Material Aspect: Equal Remuneration for Women and Men
G4-DMA		203
G4-LA13	Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation	203
Material Aspect: Supplier Assessment for Labour Practices
G4-DMA		188
G4-LA14	Percentage of new suppliers that were screened using labour practices criteria	233
Material Aspect: Labour Practices Grievance Mechanisms
G4-DMA		205
G4-LA16	Number of grievances about labour practices filed, addresses and resolved through formal grievance mechanisms	233
Sub-Category: Human Rights
Material Aspect: Non-Discrimination
G4-DMA		205
G4-HR3	Total number of incidents of discrimination and corrective actions taken	233
Material Aspect: Freedom of Association and Collective Bargaining
G4-DMA		205
G4-HR4	Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights	233
Material Aspect: Child Labour
G4-DMA		205
G4-HR5	Operations and suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour	233
Material Aspect: Forced Or Compulsory Labour
G4-DMA		205
G4-HR6	Operations and significant suppliers identified as having significant risk of forced or compulsory labour and measures to contribute to the elimination of all forms of forced or compulsory labour	233
Material Aspect: Supplier Human Rights Assessment
G4-DMA		188
G4-HR10	Percentage of new suppliers that were screened using Human Rights criteria	233
Material Aspect: Human Rights Grievance Mechanisms
G4-DMA		205
G4-HR12	Number of grievances about Human Rights impacts filed, addressed and resolved through formal grievance mechanisms	233
Sub-category: Society
Material Aspect: Local Communities
G4-DMA		184, 208
G4-SO1	Percentage of operations with implemented local community engagement, impact assessments and development programmes	208
G4-FS13	Access points in low-populated or economically disadvantage areas by type	233
G4-FS14	Initiatives to improved access to financial services for disadvantaged people	184
Material Aspect: Anti-corruption
G4-DMA		185
G4-SO5	Confirmed incidents and actions taken	233
Material Aspect: Compliance
G4-DMA		26
G4-SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	233
Material Aspect: Supplier Assessment for Impacts on Society
G4-DMA		188
G4-SO9	Percentage of new suppliers that were screened using criteria for impacts on society	233
Sub-category: Product Responsibility
Material Aspect: Product and Service Labelling
G4-DMA		185
G4-PR3	Type of product and service Information required by the organization’s procedures for product and service information and labelling and percentage of significant product and service categories subject to such information requirements	185
G4-PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling by type of outcomes	233
G4-PR5	Results of surveys measuring customer satisfaction	183
G4-PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes	233
Material Aspect: Customer Privacy
G4-DMA		185
G4-PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	233
Material Aspect: Compliance
G4-DMA		26
G4-PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	233
Material Aspect: Product Portfolio
G4-DMA		214
G4-FS1	Policies with specific environmental and social components applied to business lines	214
G4-FS2	Procedures for assessing and screening environmental and social risks in business lines	214
G4-FS3	Processes for monitoring clients’ implementation of compliance with environment and social requirements included in the agreements or transactions	214
G4-FS4	Processes for improving staff competency to implement the environmental and social policies and procedures as applied to business lines	214
G4-FS5	Interactions with clients/investees/business partners regarding environmental and social risks and opportunities	214
G4-FS6	Percentage of the portfolio for business lines by specific region, size and by sector	364
G4-FS7	Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose	185
G4-FS8	Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose	215
G4-FS9	Coverage and frequency of audits to assess implementation of environmental and social policies and risks assessment	234
Material Topic: Marketing Communications
G4-DMA		185